Your
warranty.

We know that sometimes things can go wrong and you need peace of mind that we’ll be there to fix it. All our homes are built to the National House Building Councils exacting standards, that’s why from the day you complete you’ll receive an National House Building Council (NHBC) warranty cover that lasts for 10 years, so you know your home is taken care of.

For the first two years, Northstone will take care of your warranty. That means if part of your home stops doing its job in this time, we will pop in to see you and discuss rectifying any issues, following an inspection. We’ll always keep you updated and let you know when we have to carry out any remedial works in your new home, at a time to suit you.

From year three, the NHBC insures your property and will be your go to for any queries, and you can contact them at any point throughout the ten years of the warranty.

Things we do cover

• Your plumbing, boiler and heating installation will be covered by your warranty for two years, providing that your boiler is serviced within the first year of legal completion.
• Provided there are no alterations to our installed electric circuits, we will cover the electrical installation for two years.
• Our rooms come with a view and some of them with bigger views that others! Any window defects that occur as a result of the initial installation must be recorded on your 10-Day Homeowner Feedback Form.
• We will also ensure that doors to provide access are easy to open, close and lock.
• All guttering should remain intact and run freely unless the cause is due to inclement weather or through lack of maintenance.
• Your kitchen appliance warranties need to be registered and activated upon contacting the manufacturer by you as the homeowner.
• Any concerns raised in relation to the structure of the building means we’ll arrange an inspection with the appropriate team member. These include, but are not limited to, brickwork, roof structures, boundary walls and driveways.

Things we don’t cover

• Northstone are not liable to repair or replace any damaged items within the home following completion of your 10-Day Homeowner Feedback Form which we will
  carry out with you on legal completion.
• Northstone are not responsible for repairing any naturally occurring shrinkage and settlement cracks within your new home unless they exceed 4mm in
  width. 4mm is just over the width of a £1 coin!
• Northstone are not responsible for general wear and tear of your new home, nor responsible to provide replacement consumable items, e.g., bulbs and batteries.
• Mastic sealant is not a permanent fixture as it can loosen and pull away over time. It will therefore require replacing as your home matures.
• Northstone accept no ongoing liability for the condition or ongoing maintenance of any landscaping or garden finishes following legal completion. Your NHBC warranty covers a distance of 3m from the rear of your house and
  so lawn maintenance is the homeowners responsibility.
• Northstone are not liable for any changes or alterations to any installed system or component in your home, excluding works undertaken by Northstone in the effort of any necessary remedial repair.
• Blocked drains as a result of homeowners misuse are not covered.